Warranty, Return and Shopping Policies


    In Store and Online Shopping Policies

    Ordering online, and picking up in-store requirements.

    • When collecting online orders in-store, it is mandatory to present a valid photo ID that precisely matches the billing address listed on the order. Depending on the order's value, we may also require a photograph of you with your ID and the purchased product at our store for verification purposes. Orders with non-matching IDs or non-compliance with our policies will result in cancellation.

    In Store Shopping.

    • When buying in-store with a credit card or contactless payment for items over $150, you must show a valid photo ID matching the name on the card. For Apple Pay or Google Pay, show the physical card linked to your app for name verification. Not following these steps will mean we can't complete the sale.

    Fraud detection and order cancellation.

    • PayMore Stores utilizes advanced, proprietary fraud detection technology that can automatically cancel orders based on various risk factors. We retain the right to cancel any online order at any time, without providing an explanation, as part of our commitment to maintain the integrity of our fraud prevention measures.


    Identity verification required on certain orders.

    • PayMore Stores has teamed up with Stripe to provide a secure, swift, and convenient identity verification process in cases where our fraud detection system flags an order. If needed, you might receive a text message from us containing a link to a safe portal for identity confirmation. Please note that not completing this verification step will lead to the cancellation of your order.

    Return Policy & Warranty Policy

    PayMore® Stores offers a 30-day limited warranty and return period on all devices purchased from a PayMore Store, including purchases made in-store and online.

    By completing a purchase from PayMore Stores, the customer agrees to the terms of this Return & Warranty Policy.

    Return Window

    Customers may request a return within 30 days of the delivery date.

    • In-store purchases: The 30-day period begins on the date shown on the purchase receipt.

    • Online purchases: The 30-day period begins on the date the device is delivered, based on the carrier’s confirmed delivery tracking.

    Returns requested after 30 days from the purchase date or confirmed delivery date will not be accepted.

    Return Authorization

    All returns must be authorized by PayMore Stores prior to being sent back.

    Customers must contact PayMore Stores to initiate a return request. Once approved, customers will receive instructions for completing the return.

    Unauthorized returns may be refused or returned to the sender.


    Online Order Returns

    For devices purchased through our online store, PayMore Stores will provide a prepaid return shipping label via email once the return request has been approved.

    Customers are responsible for securely packaging the device to prevent damage during return transit.

    Devices damaged during return shipping due to improper packaging may not qualify for a refund.


    Return Eligibility Requirements

    To qualify for a return or refund, the following conditions must be met:

    • The return request must be made within 30 days of purchase or delivery.

    • The device must be returned in the same cosmetic condition as it was sold.

    • The device must not have liquid damage, physical damage, or customer-induced damage.

    • The device must not have been opened, modified, or tampered with.

    • The serial number must match the original device sold.

    All returned devices are fully inspected and tested before a refund is issued.

    Device Verification & Anti-Fraud Protection

    PayMore Stores records serial numbers and device identifiers at the time of sale.

    Returns will not be accepted if:

    • The serial number does not match the device sold

    • The device has been swapped

    • The device shows signs of tampering or internal modification

    PayMore Stores utilizes diagnostic technology capable of identifying whether a device has been opened, altered, or modified after sale.

    Devices that fail verification will not qualify for a refund and may be returned to the customer.


    Non-Returnable Conditions

    Devices will not be eligible for return or refund if inspection reveals any of the following:

    • Liquid damage

    • Physical damage

    • Customer-induced damage

    • Evidence the device has been opened or tampered with

    • Missing components originally included with the device

    • Serial numbers that do not match the original device sold

    • Collectibles, including but not limited to Pokémon cards, whether individual cards, boxes, or packs, are not eligible for return.

    Proof of Purchase

    A valid receipt or proof of purchase is required for all returns.

    A valid government-issued photo ID is required for all returns. If the original purchase was made using a credit card, the same card must also be presented at the time of return.

    Returns cannot be processed without proof of purchase under any circumstances.


    Refund Processing

    Once the returned device is received and inspected, PayMore Stores will process the refund if the return meets all eligibility requirements.

    Refunds are typically issued to the original payment method used at checkout.

    Processing times may vary depending on the payment provider.

    Shipping fees or service fees may not be refundable where permitted by law.


    Warranty Coverage

    All devices sold by PayMore Stores include a 30-day limited warranty covering functional defects that occur during normal use.

    The warranty begins:

    • On the date of purchase for in-store sales

    • On the date of delivery for online orders

    The warranty does not cover:

    • Accidental damage

    • Liquid damage

    • Physical damage

    • Cosmetic damage after purchase

    • Unauthorized repairs or modifications


    Payment Disputes & Chargebacks

    Customers agree to contact PayMore Stores first to resolve any concerns regarding their order before initiating a payment dispute with their payment provider.

    PayMore Stores maintains detailed transaction records, device serial numbers, inspection reports, and shipping confirmation data. These records may be used to respond to and contest fraudulent chargebacks or payment disputes.

    Unauthorized or fraudulent chargebacks may be reported and may result in the denial of future transactions.